Terms & Conditions

Support Policy

Definitions:
Customer: a third party who has entered into a contract with the Supplier in relation to use of the Services.
Services: the subscription services provided by the Supplier to the Customer in accordance with the provisions of a written agreement entered into between the parties.
Supplier: glistrr ltd incorporated and registered in Northern Ireland with company number NI614046 whose registered office is at City East Business Centre, 68-72 Newtownards Road, Belfast, BT4 1GW, United Kingdom.

1. THE SOFTWARE SUPPORT SERVICES
1.1 The Supplier shall supply the support services set out in this Support Services Policy.
1.2 The Supplier shall maintain and update the Services. Should the Customer determine that the Services includes a defect, the Customer may at any time file error reports. During maintenance periods, the Supplier may, at its discretion, upgrade versions, install error corrections and apply patches to the systems. The Supplier shall use all reasonable endeavours to avoid unscheduled downtime for maintenance.

2. TECHNICAL SUPPORT SERVICES
2.1 The Supplier shall provide the Customer with technical support services during Normal Business Hours.
2.2 Issues raised by the Customer and the Customer’s Authorised Users will be logged on the Supplier’s Customer Relationship Management (CRM) system. These issues will be allocated an appropriate priority and the supplier will use its reasonable endeavours to resolve these issues in a timely fashion.

2.3 Service Performance

Security Level	Help Desk Response Time during Normal Business Hours	Fix Time (Normal Working Hours, after helpdesk response)
High	12 hours	1 working day
Medium	24 hours	2 working days
Low	48 hours	5 working days

High
System Down: The system is completely down or is not operational. Mission-critical applications are severely impacted by the problem.

Medium
Limited Functionality/Limited use of system: The application is considered unstable and is subject to periodic interruption. Mission-critical applications are not affected by the problem.

Low
Operation not affected: A general support question.

Backup Policy

Privacy & Security Policy

Cookies Policy

Contest Terms & Conditions

The promotion details form part of these terms and conditions.

glistrr is not the Promoter of the promotion.

Entry is not open to employees (and their families) of glistrr, the Promoter, its agents, the suppliers of the prizes and any other companies associated with the promotion.

By entering the contest entrants confirm that they have all necessary permissions from the creator(s) of any content submitted and from any persons contained in such content.

Use of a false name or address will result in disqualification.

All entries must be made directly by the person entering the contest.

Registration for promotions made using methods generated by a script, macro or the use of automated devices will be void.

No responsibility can be accepted for entries lost, delayed or corrupted, or due to computer error in transit.

The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered.

The winner(s) is (are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel documents, passports and visas.

Prizes are subject to availability and the prize supplier’s terms and conditions.

The Promoter reserves the right to amend or alter the terms of contests at any time and reject entries from entrants not entering into the spirit of the contest.

In the event of a prize being unavailable, the Promoter reserves the right to offer an alternative prize of equal or greater value.

The winner(s) must be aged 18 or over. Proof of identity and age may be required.

The winner(s) agree(s) to the use of their name, photograph and disclosure of county of residence and will co-operate with any other reasonable requests by the Promoter relating to any post-winning publicity.

Unless stated otherwise the winner(s) will be drawn at random from all correct entries received by the closing date containing details of the contest ("Promotional Material").

Unless stated otherwise winner(s) will be contacted by email.

Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements or these terms and conditions may result in forfeiture of the prize.

Where applicable, the decision of the judges is final based on the criteria set out in the Promotional Material and no correspondence will be entered into over this decision. Contests may be modified or withdrawn at any time.

The information provided by you will be used for communication regarding your contest entry including confirmations and reminders, providing you with information on our products and services, personalising your experience and improving our service amon.

The provider of the prize is specified within the Promotional Material.

By entering this promotion you agree that glistrr limited may contact you with notifications regarding this promotion and from time to time with news about other similar promotions. Your details will not be passed to third parties. You will be able to unsubscribe from this service by the unsubscribe link.

By entering this promotion you agree that the Promoter may add you to their regular email list. Your details will not be passed to third parties. You will be able to unsubscribe from the Promoter’s service by contacting the Promoter.

In the event of a conflict between these terms and conditions, the Promotional Material and the Promoters Terms, the Promotional Material will prevail over the Promoters Terms and the Promoters Terms will prevail over these terms and conditions save that the Promoter shall always be deemed to be the Promoter listed in the Promotional Material.

Ticket Sales Terms & Conditions

Who You Are Buying From
glistrr acts as the ticketing agent of those who are promoting or otherwise providing the events for which you purchase tickets, such as venues, promoters, artists and their representatives or agents (“Event Organisers”). glistrr facilitates your purchase of an Event Organiser’s tickets, and handles delivery of electronic tickets. In some cases, physical tickets may also be available. glistrr facilitates but does not process payment for ticket purchases. Where service charges are applicable, the service charge is processed by glistrr through our payment gateway.

Purchase Channels
glistrr makes tickets available for purchase through the following channels (“Purchase Channels”).
glistrr Facebook App – operating within the Facebook page of the Event Organiser, promoter or venue.
glistrr Website Widget – operating within the web page of the Event Organiser, promoter or venue.
Direct Sales – sales made directly by Event Organiser (phone, email, in person sales) facilitated through the glistrr platform.

Pricing and Availability
glistrr sells tickets on behalf of Event Organisers, which means we do not set ticket prices, refund policies, seating availability or guarantee admission to events. glistrr does not control ticket inventory or availability. glistrr may not be the only distribution channel, and pricing and availability in other channels may vary from glistrr inventory.

Order Confirmation
If you do not receive confirmation from any Purchase Channel (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with glistrr Customer Service whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. glistrr will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
It is your responsibility to verify that your email address and telephone number are correct before completing a purchase. glistrr may store and pre-fill the checkout form with your contact information from previous transactions in order to allow a faster checkout experience. Before placing an order, it is your responsibility to ensure that this information is correct, and that you can access the email account to which electronic tickets will be delivered. If you cannot access the account to which your tickets have been delivered, it is your responsibility to contact glistrr Customer Service as soon as possible. glistrr will not be responsible for losses (monetary or otherwise) if you cannot access the accounts to which your tickets have been delivered, or if the contact details for the transaction are incorrect.

Service Fees
Tickets purchased through glistrr Purchase Channels are typically subject to a service fee. In some cases, delivery charges may also be owed. Service fees are non refundable.

Canceled and Postponed Events
Occasionally, events are canceled or postponed by the Event Organiser. Should this occur, glistrr or the Event Organiser will attempt to contact you to inform you of refund or exchange procedures for that event. However, we cannot guarantee that you will be informed of such changes (cancellation or postponement) before the date of the event. It is your responsibility to check whether an event has been cancelled or postponed and confirm the date and time of any rescheduled event.
glistrr acts as the agent of the Event Organiser and as such typically only offers refunds and/or exchanges based on the event organisers instructions. glistrr is not obligated to issue a refund except to the extent that the Event Organiser instructs us to issue a refund, and the Event Organiser has the available funds to facilitate a refund. In order to receive a refund or an exchange that may be offered, you will have to comply with the Event Organiser’s instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the Event Organiser’s discretion. Failure to comply with the Event Organiser's instructions by their specified deadline will be deemed to be a reconfirmation of your order and no refund will be permitted.
If glistrr issues you a refund for a ticket, it will issue a refund of the ticket’s face value paid (or, if a discounted ticket, then instead the discounted ticket price paid). Service fees may not be refundable. In no event will delivery charges or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that credit card will receive the credit for the refund. glistrr will not be liable for travel or any other expenses that you or anyone else incurs in connection with a canceled or postponed event.
If an event is canceled, please contact glistrr.com/help for information on receiving a refund. If the event was moved or rescheduled, the Event Organiser may set refund limitations. Contact glistrr.com/help for exact instructions. Please make sure to include your full name, the email address to which the ticket was delivered, and the telephone number used in the transaction.

Refunds and Exchanges
Before completing a ticket transaction, carefully review your event, ticket type and seat choices. glistrr acts as an agent for the Event Organiser this prevents glistrr from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets (unless instructed otherwise by the Event Organiser). Tickets are non-refundable, unless otherwise stated by the Event Organiser. You agree that you will not attempt to evade, avoid, or circumvent those prohibitions in any manner with regard to tickets you purchased. Without limiting the generality of the foregoing, you will not contact glistrr to seek a refund or exchange from glistrr without first seeking authorization to do so from the Event Organiser directly, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card/debit card you used to purchase tickets through glistrr Purchase Channels. Should you do so, your tickets may be canceled, and glistrr may, refuse to honor future ticket purchases made from all credit/debit card accounts or online accounts on which such chargebacks have been made, and may prohibit all persons in whose name the credit card accounts exist and any person who accesses any associated online account or credit card or who otherwise breaches this provision from using glistrr.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect for any reason, regardless of whether this is because of an error in a price posted on the website or otherwise communicated to you, or you are able to order a ticket that was not intended for sale at the time of purchase, then glistrr will have the right to cancel that transaction and refund to you the amount that you paid. This will apply regardless of whether because of human error, unauthorized pricing/ticket changes or a transactional malfunction of any website or glistrr Purchase Channels.

Limitation of Liability
glistrr is an agent for Event Organisers and not responsible for any risks incidental to the event for which a ticket is issued, at any time. You waive any claims for personal injury or death against glistrr, its management, officers, directors, owners, employees or agents on behalf of yourself and any accompanying person.

Right of Admission/Ejection
Event Organisers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person who fails to comply with Event Organiser rules, or for any other reason, including failure to comply with any measures that have been put in place to reduce the spread of COVID-19. A ticket is not redeemable for cash. All rights of admission are reserved by Event Organisers and/or venues at which events are held.

Event Timings and Content
The advertised start and end times of events are subject to change. Door opening and closing times do not indicate the start or end time of an event, all of which are at the Event Organiser's discretion and are subject to change.
The Event Organiser has the right to alter or vary the programming of an event due to events or circumstances beyond its reasonable control without the obligation to refund or exchange tickets, unless such change is a material alteration, in which case an exchange or refund may be permitted. Failure to notify us or the Event Organiser within any specified deadline that you do not wish to attend the altered event will be deemed to be a reconfirmation of your order for the altered event, and an exchange or refund will not be permitted.
A material alteration is a change (other than postponement) which, in our and the Event Organiser's reasonable opinion, makes the event materially different to the event that ticketholders, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be "material alterations": adverse weather conditions; changes of any supporting act; changes to individual members of a band; changes to the lineup of any multi-performer event (such as a festival or sports event); curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an event.

Accessible & Carer Tickets
Accessible tickets may be made available by the Event Organiser, depending on the suitability of an individual event.
Carer tickets may be available at a discounted rate to accompany eligible ticketholders of Accessible tickets. Carer tickets are only available to disabled customers who require them, who would be unable to attend the event without the support of another person that can assist in the event of an emergency.
There are measures in place to ensure that discounted Carer tickets are not abused and evidence is required to support each request. Carer tickets can be applied for after the purchase of an Accessible ticket by emailing support@glistrr.com with the following information:

Your name
Your glistrr transaction ID
The last 4 digits of the credit/debit card used for purchase
Proof of disability (as outlined below)

Once we have received your request and verified the documentation, we will contact you with instructions to acquire a Carer ticket.
Below is a list of documents that we may take into consideration when deciding on Carer ticket allocation.

PIP (Personal Independence Payment)
DLA
Letter from a medical professional (doctors note or letter from an occupation therapist)
Carers Allowance
A Nimbus Access Card with the +1 symbol
Social Services letter - written confirmation from Social Services that the Accessible ticketholder is included on their Deaf Register, or a letter/report from an aural specialist confirming that hearing loss has been recorded at 70-95 dBHL or worse
War Pensions Mobility allowance
Blind or partially sighted registration certificate (BD8 or CVI certificate)
A personal letter from a GP, community nurse or social worker
Benefit award letters
Copy of a blue badge (both sides required)

PPV Streams and Live Streams
If you purchase a PPV stream or live stream, a refund is not permitted unless there is a technical error by us, in which case you can contact us at glistrr.com/help. After purchase, you will be emailed a link to the stream and an access code. The stream will be accessible 15 minutes before the scheduled start time of the event.
Please note that in some cases, the start time of the event may be the time that the doors open at the venue and the stream will start some time after this. The Event Organiser may publish further details about the stream start time on their social media.
Your access code permits you to access the stream from a single device and internet connection. glistrr will record your device information and/or IP address when you access the stream and subsequent attempts to access the stream will be denied. In the event that you have shared your access code with someone else and you are blocked from viewing the stream, no refund will be permitted.
If specified, your access code may permit you access to an on-demand replay of the stream. Your access will be permitted for 7 days from the start time of the event or 7 days from the time of your purchase, whichever is later.

COVID-19 Restrictions
Due to the ongoing COVID-19 pandemic, all events are subject to changes in local and national restrictions. If your event is affected by such restrictions, either glistrr or the Event Organiser will contact you with further information. The Event Organiser may place restrictions on exchanges or refunds for such events until a suitable date is available to reschedule the event.
Proof of COVID-19 status — proof of vaccine, proof of negative test or proof of antibodies from previous infection — may be required for entry to some events, dependent on local/national requirements. If your event is affected, you will receive communication prior to the event with information about event entry — this will be either at the time of purchase or at a later time if the local/national requirements have changed since the time of purchase.
Regardless of entry requirements, it is strongly recommended that anyone attending an event should take a COVID-19 test themselves, no more than 24 hours in advance of attending, and on the second and eighth days following the event.

Charitable Donations
Some Event Organisers work to raise funds for charitable causes of their choice. The option to make a donation to the Event Organiser's chosen charitable cause may be available to you during the checkout process. Making a donation is optional and is not required in order to complete your transaction.
Any charitable donations made via the glistrr checkout process are remitted to the Event Organiser directly. The Event Organiser is responsible for making the donation to the charity after the event takes place. The amount that the Event Organiser donates to the charity may have payment processing fees deducted, as a percentage of any donation is subject to card payment fees by the card payment processor. glistrr does not charge any service fees for charitable donations made through its platform.
Due to processing requirements, charitable donations are non-refundable. If your transaction needs to be refunded for any reason, the refunded amount will be less any charitable donation that you chose to make during your purchase.

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glive__	Persistent	To manage a live stream session
PHPSESSID	Session	To manage your browsing session
referral_id_*	Persistent	To manage affiliate referral tracking for ticket sales or event registrations

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